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QUESTIONNAIRE

Location

Nitra, Slovakia

Working hours

full-time

Start date

dohodou

Job description, responsibilities and duties

• Location: Nitra (occasional travel to Vienna might be required)

Purpose of this function

• Ensures that services meet client’s requirements
• Ensures coordination of all operational tasks for the transition of services and projects into production
• Acts as a single point of contact for all demands, projects and hot fixes on questions about operation and maintenance of services and applications (all environments)

Main Tasks (sorted by importance)
• Designs and maintains service processes (Delivery, Deployment, Monitoring, Asset Management for Hardware, Software, Middleware, Interfaces, Network, phones, including definitions for capacity & availability management and governance and regulatory measurements)
• Supports Definition of services (hardware, software, middleware, interfaces, network, telephones) by managing the Service Design Process
• Ensures recognition of changes in operations and ensures that those changes are managed into service updates, SLAs and OLAs prior to GoLive
• Defines control and measurement points of services and related service processes
• Continuously reviews and further develops services and service/ change processes (e.g. “lessons learned”)
• Supports transferring requests and offers into a standard service catalog
• Defines transition process for infrastructure and software to production environment and ensures operational readiness of all services (defined Quality Gate, including monitoring, capacity management, performance and security)
• Manages Service GoLive, Application Deployments and Rollouts related to Minor and Major Releases
• Leads small technical projects (Update of operating systems, Middleware systems, etc.)
• Is responsible for sign off for quality gates within the transition process and ensures the operational readiness (incl. Technical release notes)
• Ensures transformation of architecture requirements into infrastructure scope and requirements and ensures support of architecture in the differentiation of infrastructure scope and requirements from IT requirements

Basic wage component (gross) and other rewards

od 1.500 EUR brutto mesačne v závislosti od relevantných pracovných skúsenosti, úrovne jazyka a ďalších požiadaviek na danú pozíciu

Employee perks, benefits

– garantovaný 13. plat
– 14. plat vyplácaný na základe pracovných výsledkov zamestnanca a ekonomických výsledkov spoločnosti
– flexibilný pracovný čas a príležitostný výkon práce z domu (home office)
– uvítací balíček pre nového zamestnanca
– interné jazykové kurzy nemeckého a anglického jazyka plne hradené zamestnávateľom, vrátane získania jazykového certifikátu
– darčekové poukážky
– elektronická stravovacia karta (stravná jednotka vo výške 5,10 EUR)
– príspevok na III. pilier dôchodkového sporenia
– podpora odborného vzdelávania a odbornej certifikácie
– celoročné úrazové zdravotné poistenie
– pravidelne organizované podujatia pre zamestnancov ako napr. vianočný večierok, letná slávnosť, športový deň, výlety
– rôzne športové aktivity
– akcie pre deti zamestnancov – Deň detí, Mikuláš, Deň matiek pre mamičky na materskej a pod.

Information about the selection process

Vaše osobné údaje sú spracované v súlade s Podmienkami ochrany osobných údajov UNIQA Group Service Center Slovakia, spol. s r.o., ktoré sa nachádzajú na našej webstránke.
Link: https://www.uniqa-gsc.sk/podmienky-ochrany-osobnych-udajov

Candidates with education suit the position

Education

  • University education (Bachelor's degree)
  • University education (Master's degree)
  • Postgraduate (Doctorate)

Language skills

English and German

Driving licence

B

 

 

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UNIQA Group Service Center Slovakia, spol. s r.o.

Address

Insurance, except compulsory social security
Palárikova 3, 949 01 Palárikova 3

ID NO.

34 145 311
registered in the Commercial Register of the District Court of Nitra, Section Sro, File No. 2468/N

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Service Transition Manager (ITIL certified)